How to communicate effectively – How to Communicate Effectively? — Businesstopia


How to Communicate Effectively? — Businesstopia

Effective communication is one trait found in all leaders. It comes with ones leadership qualities and personality to guide, to inspire and influence people. Effective communication is not only about oneself but focuses on others, gets rooted within people and create aspirations.

Effective communicators are skillful in changing people’s thoughts and actions. Communicators needs to be clear, precise and authentic to provide the meaning to message and works as intended. Along with common communication skills like expression, presence, deliver, grammar, etc, effective communicators possess the power, that can make people trust, meet expectations and make people believe in whatever he/she says. This skill is developed gradually as in-built personality and not learned in some training courses or academics.

How to Communicate Effectively?

After realizing the importance of effective communication, one needs to develop effective communication as all are not born with it. Some of us fear to speak up in crowd, stutter and forget what we have to say when it comes to communicating. Some of the step below can help eradicate these fears and help you communicate effectively.

Create right environment

What you say only matters if the timing and place is correct. Tiredness and stress can ruin your timing, so you should avoid evenings and stressful times. Check the acoustics and place before you start talking to decrease noise and distractions. You should keep your phone turned off while addressing a group or another individual. Keep any noise away and don’t let it ruin yours or any other person’s concentration. When distracted, people stop listening and only hear what you have to say. Keep cultural context in mind too. If you are stressed, in conflict or disturbed, try to converse in a quiet place.

Emotional intimacy with smiles and laughter

Be aware of emotions of other people as well as keep yours in check. Be empathetic towards others’ feelings. Create emotional situations and talk about yourself when possible. Make them laugh and smile. Use jokes or positive sarcasm to gain people’s trust. Connect with them so that they believe what you say and do as you say. You can even set propaganda this way as people will do as you say if they think you are a leader and a good person.

Medium and distractions

Choose your correct medium for your purpose. If you have to speak to a mass, you can use speakers and microphones. If a message has to be sent to people at long distance, you can use other methods like Skype. Calculate the role of medium to get maximum impact of your message. If you are not sure, you can ask which method is suitable for people who are going to be your audience. Choose appropriate medium with minimum distractions and disturbances.

Self Preparation to create clear and precise message

Prepare objectives, intent, purpose and themes of message beforehand if you have to speak for a mass or media. Make it short and simple so that your audience gets what you say. Having enough knowledge on the subject matter boosts confident and you;ll be able to speak about it with ease. You should also know who your target audience is, so that you can prepare better and work accordingly.

Deliver clearly and animatedly

Speak clearly, don’t mumble, as people tend to ignore the unclear speech. How you say it matters the most than what you say. Practice in front of mirror or someone you trust to help you control your nervousness and stammering. Try to have correct pronunciation and use good vocabulary so that the message is precise and particular. Don’t use words if you are not sure of its meaning or pronunciation. Speak slow so that people get what you are saying.

Body language, gestures and vocal tones

The best thing you can do during interacting to an audience or any individual is eye contact as it builds trust and shows your confidence. Notice body language and other non-verbal communications of the other person and be aware of yours too. Different actions take different symbolic meanings. Having good gestures can enforce message better. Vocal tones also must be friendly, acceptable and confirming to the people who you are talking to.

Be assertive but not narcissist or pretentious

You should try to make communication as assertive as you can to have effective communication. You should try to express what you feel, need and think directly in an honest manner. You should not be aggressive or demanding while doing it and being respectful in all ways. You should not only keep talking about yourself, be narcissist and self-centered. let other communicators keep their points. You should provide reasonable explanations and justifications to keep your point across. You should also learn to say “no” if situations arise.

Ask questions, listen, notice, understand, pay attention and don’t talk

Look and listen to everything. Notice what and how the other person is speaking. Communication is only effective as long as all people interacting share. You, as one of the communicator, have to pay attention, only talk within the topic and have an influence on people with it. You have to make the conversation meaningful by making it engaging and asking questions. It is better to talk as less as possible.

Tell stories and use other means

Stories are the most powerful tool that can be used to influence and persuade people. They make other people connect to your emotions and include you. Stories can be emotional, tragic or humorous. They do not let people get bored, reduces stress and brightens the environment. Similarly, you can also use other means to make your communication effective like use of presentations, group activities, videos, other multimedia, and other appropriate medium that makes what you say understandable and effective.

Be visible and lead

You influence people if you are visible. Let people know who you are with your appearance along with words. When people see you, know you exist in real, feel a personal connection with you and know you are working for them, then they find you appealing and do as you say. Be a leader, know that you can but don’t over-do. Even if everybody interacting as a group is taken to be in the same position, you take yourself as someone who is better than everybody and takes risks as a leader.

Effective communication has information, intention and reason unlike non-effective communication. The message is clear, specific, accurate and well-reasoned be it verbal or non-verbal. So, make the best use of the opportunities that can make people take you as a leader, charismatic and prominent person through effective. Let your audience receive and take home something new provided by your effective communication.

How to Communicate Effectively | Our Everyday Life

Effective communication is an essential component of human relationships, whether in the workplace, at school, among friends, between couples or within a household. Highly functional, successful family groups tend to be those that communicate effectively, while the lack of such communication is frequently found in troubled families, according to the Virginia Cooperative Extension. Learning and practicing effective communication techniques is well worth the time and effort, resulting in stronger interpersonal ties and greater relationship and familial satisfaction.

Think First, Speak Later

Few people would stand before an audience or class and present a speech without advance preparation. Gathering thoughts, ideas and information are critical for communicating in an organized and effective way. Similarly, it pays to take some time before broaching an important or emotional topic with a loved one. Setting priorities can be helpful, especially when preparing to discuss a complex or emotionally charged issue. Furthermore, stepping away from a problem before discussing it allows time to gain objectivity, as well as empathy for the other person or persons involved.

The “I’s” Have It

One of the most basic components of effective communication is the ability to communicate needs and feelings clearly without creating defensiveness in the other party. One way to achieve this is to use “I messages” and “I feel” statements, according to clinical psychologist and family therapist Larry Alan Nadig on his website. “I am having trouble dealing with my anxiety about our family’s spending habits and my worries are keeping me awake at night” is an “I message” in which the speaker describes the problem without accusing or placing blame. “I feel taken for granted when I find dirty dishes on the table and wet towels on the bathroom floor” is an “I feel” statement, simple and straightforward.

Be Fully Present

Effective communication is possible only in the present moment. Bringing past conflicts into the current discussion serves only to heighten negative emotions and derail productive conversation. A sharp focus on the topic at hand is essential for clear and effective communication, and it is also helpful to keep outside distractions to a minimum. Text messages, phone calls and emails can all wait until a later time, and worries about work, school or other issues can be put on hold as well.

Nonverbal Cues

Nonverbal cues such as facial expressions, body language and hand gestures play an important role in effective communication. Just as a badly chosen word or a raised voice can upset a listener and close the door to further dialogue, so too can an unintentionally aggressive nonverbal cue. One way to ensure that nonverbal signals don’t undermine verbal communication is to remain calm and avoid becoming overly stressed during a discussion, according to Help, a nonprofit mental health organization affiliated with Harvard Health Publications. Staying calm and maintaining a comfortable amount of eye contact while respecting personal space can increase receptivity and encourage reciprocity.

Active Listening

Effective communication includes the ability to listen well. In addition to avoiding obvious distractions such as cell phones and using body language to demonstrate attentiveness, it is also important to allow the other person to finish speaking before formulating our own response. Paraphrasing what the other person has said to make sure we have understood correctly and refraining from offering advice unless asked to do so are two more ways to listen effectively, says University of Delaware Extension family and human development specialist Pat Tanner Nelson.

How to Communicate Effectively in 5 Steps

When it comes to communication, most of us tend to think that if we’ve been misunderstood, it is the receiver of the information that is at fault for not understanding. But in reality, the responsibility is on the communicator – that’s you – to acknowledge that if something isn’t understood properly by someone else, it is up to you to change and improve your communication.

This is due to the fact that every one of us, no matter how similar our experiences may be, has a unique perspective of life, a unique model of the world from which we receive and process information. We filter out, delete, and distort incoming information on a regular basis out of necessity.

People typically receive 2 million bits of information every second, but are only consciously aware of 126 bits of information at a time. That’s a lot of information to delete and reduce down to digestible, process-able parts. Understanding this, and paying attention to others’ behavior, tone, language patterns, body language, and more can make you a very effective communicator.

How to Communicate Effectively in 5 Steps

Tip #1: Respect other people’s model of the world

Each of us filter, delete and distort incoming information according to our unique model of the world, which is developed over a lifetime of experiences, joys, traumas, memories, and associations. Be open and accepting of the other person’s model of the world, and you’ll soon become a more effective communicator.

Tip #2: Establish Rapport

Building good rapport is key to building trust in any relationship. Use your observation skills to sense whether or not you have established trust and rapport – both consciously and unconsciously – with whomever you are communicating with.

If they are relaxed, comfortable, and receptive, they’ll be more likely to receive your communication accurately. Do this by watching body language, hearing tone of voice, observing pace of breathing, and watching eye movements. If you are out of rapport, adjust yourself, or adjust your timing.

Related Article: 5 Ways to Look Credible When it Matters Most

Tip #3:  Learn and observe representations systems

Each of us has a preferred representational system for communicating. These rep systems are Kinesthetic (“I feel that this will work”), Visual (“I see what you mean”), Auditory (“Sounds good”), and Olfactory/Gustatory (“smells fishy”.) We also communicate with ourselves all day, every day, through self-talk.

Get to know someone else’s preferred system, and you can establish rapport with them quickly. Get to know your self-talk, and you establish better rapport with yourself (your unconscious and conscious mind.)

Related Article: The Incredible Power of Self-Talk

Tip #4: Speak the right language

Notice the way that someone structures their communication, and you’ll get an idea of their model of the world. Then match their type of language, or even their words, to communicate your meaning most effectively.

For example, if someone is a “Visual” communicator then use phrases like “look at it this way” or “we can see clearly that…” in order to get your message across effectively.

Tip #5: Remember that you cannot not communicate

Everything you do, think, or say is a form of communication to your outside and internal world. Become more conscious of your body language, words, and tonality, and you’ll begin to understand how you communicate well, and how you need to improve.


Derek O’Neill is an internationally acclaimed psychotherapist, motivational speaker, author, martial arts sensei and humanitarian. For more than 15 years, Derek O’Neill has been changing the lives of thousands of people around the world using transformational therapy, and his signature process “the sword and brush.” In addition to his workshops, Derek has also authored, “The More Truth Will Set You Free” and has recently released four new mini-books as part of his “Get a Grip Series” that discuss anger, happiness and stress.

Featured photo by Anderson Mancini

Originally published 11/5/12 and updated 8/16/13.

How to Communicate Effectively With a Customer

Effective communication works in two ways: conveying the right message and making sure the message is appropriately received and comprehended by the other person(s). To have successful communication, you must realize how those you’re interacting with might construe your message. Communicating with your customers allows you to find out how they feel about what you provide and what they require from your business; it allows you to develop relationships with your top customers.

Demonstrate understanding. Take into account your customer’s thoughts and concerns. When you speak to a customer, be aware of her personality and needs as a customer.

Repeat the message often. The message to your customer will be successful when you emphasize its most important aspects. Stress important features of your services and products.

Be aware of disruptions. The most successful communication happens when you have the customer’s complete attention. If you’re in a public place (like your place of business), be sure to talk one on one and away from other conversations. Loud music in your business can drown out ordinary conversation, so avoid it.

Provide practical details. Give customers information that helps them understand your products and services more fully.

Listen well. Accurately listening to your patrons is as important as talking to them. Efficient listening is giving careful attention to oral and nonverbal messages. Focus on what your customer is saying and his body language.

  • Don’t make hasty judgments. Allow the customer to say everything she needs before forming an opinion about what she is saying.

    Don’t interrupt. You don’t want the customer to forget what he was saying.

    Express sincere interest in what the customer is saying so you’ll be able to assist her.

About the Author

Jamie Fleming is a freelance writer based in Georgia. She has a Bachelor of Arts in mass communication and has five years of writing experience. Her work has appeared in publications like «The Savvy Gal» and «Young Money.» She is also a writer for Chic Star Entertainment and Mahogany Butterfly.

Effective Communication, Learn How to Communicate Effectively!

Effective Communication, Learn How to Communicate Effectively!

What you will learn from reading this article:

  • How to get people to say “yes” using Tony Robbins’ powerful football field model for effective communication
  • The 5 steps for great communication: build rapport, use logic, anticipate objections, identify solutions and ask for action
  • The exact amount of time to devote to each step of the process, including the final step of specific commitment
  • Discover Mastering Influence and take your communication skills to the next level

What does football have to do with learning how to communicate effectively?

Building rapport with others is the cornerstone of getting people on your side. But there’s more to establishing rapport than just mirroring – don’t worry, we’ll cover how that works, too – there’s also the order you unroll your message. Having trouble making connections in your personal or professional life? Follow this model for effective communication and you’ll be able to score a touchdown when making an ask, whether it’s pitching your business to an investor, getting a raise or even asking a friend or loved one for a favor.

Just like on the football field, the last few inches before you reach the end zone can be the hardest to travel. But the rewards of effective, consistent communication patterns? Astounding. Here’s how to get yourself down the field using effective communication.

Effective communication means thinking in patterns

The key to winning people over and getting them to give an enthusiastic yes to your proposals is understanding how communication models actually work. How are you connecting with those around you? Are you practicing good communication or just projecting an unimportant message? Is your message really being received? What communication style are you using to convey your message?

Tony’s model of a football field that we outline here shows not just how to communicate effectively with the most powerful order for crafting your message, but also how much time should be devoted to each step of the communication process. The yardage shows you what proportion each step takes, so 40 yards = 40% of the total communication time.

Step 1: Build identification and rapport (+40 yards)

Sometimes you instantly have a good rapport with someone; other times, it takes time and effort to develop. Rapport comes from feeling like we have something in common with another person, and making the most of that good energy. When we think we have things in common, we’re more comfortable; when we’re more comfortable, the more we enjoy being with others. Building rapport includes asking questions that are the backbone of small talk: Where people come from, what they do and uncovering any shared commonalities or interests.

But the real secret of building rapport lies in how you nonverbally communicate with people. How you use your body makes up 93% of what people respond to, so its critical for effective communication. This is why mirroring – where you match someone’s body movements, energy level, even breathing pattern – is a widely used technique to get people on your side. Start by following the person’s movements as a way to establish a connection. Are their legs crossed? Cross yours. Do they talk with their hands? Do the same. A quick test for physical rapport is changing your own position and seeing if they follow your lead. If so, you’re generating major rapport. If not, keep mirroring and try again a little later.

With this first step, you’re creating the solid foundation you need to get your audience to identify with you. You’re connecting with your audience and establishing trust. This step takes the most time and is the most important part of quality communication. Your goal is to get your audience to identify and relate to you (and your message) right up front. You want them thinking, “Me too” as they process your message, instead of saying, “So what?”

You often see politicians use these techniques. It’s why, to connect with voters, they talk about their childhood or struggles they’ve overcome. If you’re able to get whoever you’re talking to, whether it’s one person or a whole auditorium, to subconsciously think “Yes, yes, yes,” then you’re well on your way to mastering Step 2 of how to communicate effectively.

Step 2: Logic & reason (+10 yards)

With your audience on your side, it’s now time to bring out the facts or the basis of your point. What’s the core message you need to get across? You’ll want to give them just enough of the details to justify an emotional decision. Remember: People make many decisions for emotional reasons, but to create sustainable choices, they always need to be able to justify them with logic. Help your cause by giving them the logic they need up front to create this justification. Laying out your details and facts up front also proves that you can provide the solution they seek, and can express your message clearly, which establishes you as a credible source for whatever you’re advocating.

Quick word of warning: Launching into dry details in an attempt to offer logical justification will likely kill the rapport you’ve built thus far. Instead of listing facts and statistics, integrate your information naturally and continue to practice engagement. Combining informative and entertaining information is key to engaging your audience. Now that you’ve accomplished this step, guess what? You’re already halfway down the field!

Step 3: Attack & confess (+25 yards)

Here you do two things:

  • Anticipate possible objections. You’re never going to enter a room where everyone agrees with you 100%. By articulating the possible objections your audience could have, you show empathy and intelligence. Chances are, you learned this on your high school debate team or in speech class – it’s a tried and true effective communication technique for winning people over. By anticipating objections and preparing yourself for any counter-arguments that may come up, you’re also strengthening your own point of view and demonstrating that you know your point inside and out to your audience.
  • Show the consequences. Claim that you had the same objections initially and attack yourself for it. In this phase your outcome is for the audience to realize the “hell if they don’t”– what is the consequence to them if they don’t follow through/take your suggestion? One way to accomplish this step is relating what happened to you before you took action. Providing an anecdote can do away with the audience’s doubt while simultaneously making you seem more relatable.
Step 4: Solution (+24 yards)

You’re almost to the end! Now it’s time to lay out your solution to the challenges you just brought up in Step 3. Instead of a vision of hell, you’re showing a vision of heaven. Help whoever you’re talking to think about all the positives and benefits they’ll receive if they take action/follow through. Another pro tip: Use the negative consequences for contrast – they’ll make the positives seem even better by comparison.

Now is the time to pick up the pace so that you gather enough momentum for the final step that effective communication requires.

Step 5: Ask for the action (final inches)

Finally, you ask for the action you want. What was it that you wanted your audience to do? Are you asking them to buy a product, care about a cause or donate their time or money? Are you communicating with your partner about making a major financial decision? By this point your audience is sold on the power of following through – you’ve highlighted the things that make your solution logical and made your audience feel good by connecting with them. However, don’t take it for granted that they’ll always come along – ask for follow-through by requesting a specific commitment. That could be something as simple as a phone call or an email address or on the scale of a major investment, like their money and/or time. This last step shows you how effective your communication has been; now get out there and do it again!

Ready to be the most effective communicator you can be?

Discover how to overcome setbacks, lead confidently and take your communication skills to the next level with Tony Robbins’ Re-Awaken the Giant Within e-book.

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How to communicate effectively with people

One of the least understood facts about effective communication is that the response a person gets is dependent to a great extent on his actions.

Have you ever tried to initiate a conversation with someone then got an undesired response?

Or have you ever wondered why someone became mad at you even though you didn’t mean to do any harm?

Effective communication is all about taking the responsibility for the responses you get because after all they are a direct result of your own behavior.

I don’t understand you so i will label you

Our minds were designed to fill gaps and as soon as we fail to understand someone we rush to assign labels to him in order to solve the riddle. How many times have you labeled someone mad,dumb or weird ?

Labeling someone is a clear indication that you didn’t understand him correctly and that you didn’t manage to communicate with him effectively.

In short people label each other when they fail to communicate effectively with them.

Effective communication is your responsibility

If you said something to someone and got a strange response then this doesn’t mean that he is mad but it only means that you used the wrong words.

You must put in mind that people are different and that the right words for Sam might be the wrong words for Joe. (see How to understand people)

So basically you need to understand people well and be intelligent enough to pick the words that would give you the best response in a given situation.

Its all about trial and error, don’t rush to label people if you failed to communicate effectively with them but instead find out how you can change your approach and see if the results became any different.

By time you will become experienced enough to choose the right words to say and to communicate effectively with people.

2knowmysef is not a complicated medical website nor a boring online encyclopedia but rather a place where you will find simple, to the point and effective information that is backed by psychology and presented in a simple way that you can understand and apply. If you think that this is some kind of marketing hype then see what other visitors say about 2knowmyself.

The Solid confidence program was launched by; the program will either help you become more confident or give you your money back.

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How To Communicate Effectively In IT Projects — Smashing Magazine

About The Author

Krzysztof Rakowski (@krzrak) has over twelve years of experience in designing and developing web applications in different technologies. Currently, he leads a …
More about Krzysztof

One of the most important factors in the success or failure of any IT project is communication. Communicating effectively can be quite difficult, especially when a project involves many people with different backgrounds, experience, skills, responsibilities and levels of authority. The problem compounds when the people involved belong to different organizations with different working guidelines.

One of the most important factors in the success or failure of any IT project is communication. Communicating effectively can be quite difficult, especially when a project involves many people with different backgrounds, experience, skills, responsibilities and levels of authority. The problem compounds when the people involved belong to different organizations with different working guidelines.

Effective communication happens when a message is delivered whose content has the same meaning for the recipient as it does for the sender, thus inciting the desired action.

Further Reading on SmashingMag:

Why Communicate Effectively?

Consider a few scenarios. You will probably recall similar situations from your own experience.

Meet Smashing Book 6 — our brand new book focused on real challenges and real front-end solutions in the real world: from design systems and accessible single-page apps to CSS Custom Properties, CSS Grid, Service Workers, performance, AR/VR and responsive art direction. With Marcy Sutton, Yoav Weiss, Lyza D. Gardner, Laura Elizabeth and many others.

Table of Contents →

  • A team leader has to keep an eye on the status of a project. All tasks are stored in an issue-tracking system. Unfortunately, the tasks haven’t been named very descriptively. For example, a bug in the contact form is described as “Something is wrong with the form,” and a need for a database backup is described as “Please help! URGENT!” The team leader would have to open each ticket every time to recall what it’s about. Of course, any sane person would change the descriptions immediately to “Contact form does not validate” and “Back up [email protected] database.”
  • A developer receives an email whose subject line reads “Just one question.” He can’t tell at a glance that the email is about a bug in the search engine and should be forwarded to his colleague. He has to spend time opening the email and digesting its contents in order to decide to forward the message.
  • A project manager organizes one or two hour-long meetings every week to discuss the progress of a project with the whole team. Each person speaks about their part for a few minutes and then sits bored for the rest of the meeting. From time to time, someone brings up a bigger issue that matters only to them and the project manager. In short, considering the hourly wages of the employees, a lot of money is being wasted on these counterproductive meetings.
  • A developer is trying to concentrate on a complicated problem but is constantly distracted by phone calls or by colleagues who walk in to ask about non-urgent matters.

As we can see, effective communication is critical. Without it, many problems arise: lost time (which means lost money), bad code, i

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